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Data is a huge part of customer success management.

Measuring customer success helps you to evaluate your own performance, your customers' happiness, and the health of your organization -- because customer loyalty is such a critical part of recurring revenue.

It's far more expensive to than it is to retain an existing one -- and the way to gain an understanding of if you're going to keep a customer or not is data.

The infographic from below details the customer success metrics you should be measuring -- as well as the key benchmarks to monitor to evaluate the health of your customer success organization. Review it to learn more about how to use NPS, , and customer churn to constantly measure and improve upon your efforts to make every customer a happy one.