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Flori Needle

Flori Needle

Flori Needle is a Senior Marketing Manager on the blog team with a wealth of experience writing about your favorite social media platforms, sales trends, and how you can keep your customers happy. She’s the sole manager of Breaking the Blueprint, a DI&B blog series dedicated to addressing the unique challenges and opportunities of underrepresented entrepreneurs, growing its traffic by more than 50% in just one year. When she’s away from her keyboard, you’ll probably find her trying new recipes and leaving her heart out on the soccer field. At the same time. She’s based in Brooklyn, NY.

Customer Experience vs. Customer Service: What's the Difference?

Customer experience and customer service are two different concepts with a big impact on your busine...

Flori Needle

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9 AI Misconceptions You Shouldn't Fall For in Customer Service

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What Is Total Quality Management & What’s Its Impact on Customers

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The Benefits of Customer Feedback, According to Experts

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What's next for social media?

Flori Needle recommends the Social Media Trends Report to stay up to date on what top companies are doing to stay ahead of the curve.

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